FAQs

West Contract Furniture is the commercial and contract division of West Bros Furniture — a family-owned hardwood furniture manufacturer located in Hanover, Ontario, Canada. We manufacture custom hardwood furniture for hospitality, commercial, institutional, and OEM clients across North America. Every piece is built to order at our Hanover facility.

We are a manufacturer — not a dealer or distributor. Every piece of furniture we deliver is built to order at our own facility in Hanover, Ontario. This means every specification detail is in our control and every piece meets our quality standards before it leaves our facility.

West Contract Furniture is the commercial division of West Bros Furniture. Our residential collections — bedroom, dining, and workspace furniture — are sold through over 200 authorized retailers across Canada and the United States. West Contract Furniture handles all commercial, hospitality, OEM, and contract programs directly. Both divisions manufacture at the same Hanover, Ontario facility to the same quality standards.

Yes — West Contract Furniture sells directly to commercial clients, hospitality developers, interior designers, architects, institutional buyers, and OEM brand partners. We also work with commercial contract furniture dealers who represent our products to their clients. Contact us directly to discuss your project or set up a contract account.

Yes. We offer preferred pricing and dedicated support to:

Trade clients — interior designers, architects, and specification professionals working on commercial and hospitality projects

Contract clients — developers, operators, and institutional buyers with commercial furniture programs

OEM partners — furniture brands requiring custom manufacturing to their design specifications

To set up a trade or contract account, visit our Become a Contract Customer page or contact us directly.

Pricing is based on your specific project requirements — species, construction, dimensions, finish, hardware, quantity, and any technology integration. We provide detailed quotes based on your specifications. Contact our sales team with your project details and we will respond with a quote within one business day.

Contract account holders receive preferred pricing on qualifying orders. Volume pricing is available for large-scale programs.

No — there is no minimum order quantity. We supply single custom pieces through to large-scale furniture programs for hotels, institutional clients, and OEM brand partners. Every order receives the same quality of manufacturing and project support regardless of size.

West Contract Furniture offers extensive custom specification capability:

• Dimensions — any width, depth, and height to your project specifications
  
• Wood species — solid maple, white oak, black walnut, ambrosia maple, cherry, and others on request
  
• Construction — solid wood, premium veneer over engineered core, or high pressure laminate
  
• Finishes — Rubio Monocoat oil, PU acrylic, custom finish matching, or sanded/unfinished
  
• Hardware — pulls, knobs, hinges, and soft-close mechanisms to your specification
  
• Upholstery — COM (Customer's Own Material) accepted for all upholstered components
  
• Technology integration — 110V power outlets, USB-C, USB-A, data ports, and cable management built into furniture during manufacturing
  
• Shape — rectangular, round, oval, and custom shapes
  
• Edge profiles — square eased, radius, bevel, waterfall, and custom profiles
  
  For a quote on custom specifications contact us at sales@westbrosfurniture.com with your project details.

Yes — we offer custom finish matching for renovation and expansion projects where consistency with existing furniture is required. Finish samples are available on request before committing to your order.

Yes — for all upholstered components including seating, headboards, and upholstered panels, we accept COM. Your fabric or leather selection is supplied to us and applied at our facility, ensuring your project achieves the exact material specification your designer intends.

Lead times vary depending on the scope and complexity of your project. For our solid wood top supply program, standard lead time is 4-6 weeks. For commercial and hospitality furniture programs, lead times are confirmed at the time of order based on your specific requirements and production scheduling.

We commit to agreed delivery dates and communicate proactively if anything changes. Our goal is to make every project seamless — on time, to specification, every time.

We ship across Canada and the United States. For international projects, please contact us to discuss shipping options and costs. We offer consolidated and staged shipping for multi-unit commercial programs to align with your construction and installation schedule.

Yes — for large-scale commercial programs we offer consolidated shipping and phased delivery to align with your construction schedule. Your dedicated project contact will coordinate shipping logistics as part of your program management.

Every piece of West Contract furniture meets the same construction standards regardless of order size:

Solid maple English dovetail drawer boxes — every drawer, every piece, every program.

Mortise and tenon frame joinery — precision machined and bonded for permanent structural integrity

Five-piece floating panel doors — prevents warping, binding, and swelling with seasonal humidity changes

360° finishing — every surface finished including drawer interiors, door backs, and undersides

No particle board — ever. We use solid wood, quality multi-ply plywood, and high-grade MDF only

Soft-close hardware — standard across all drawer and door applications

Never. West Contract Furniture does not use particle board in any of our products. We use solid wood, quality multi-ply plywood, and high-grade MDF where appropriate — materials that hold fasteners, resist moisture, and can be repaired when needed.

Yes — our Rubio Monocoat oil and PU acrylic finish options are Greenguard certified, supporting indoor air quality requirements and LEED, BIFMA, and other green building certification programs. Sustainability documentation is available on request.

West Contract Furniture stands behind the quality of every piece we manufacture. For warranty information specific to your program, please contact our sales team directly at sales@westbrosfurniture.com or call 1-519-364-7770.

West Bros Furniture is a member and Silver Exemplary Status award winner of the Sustainable Furnishings Council — one of the furniture industry's highest recognitions for manufacturers committed to responsible sourcing, sustainable production, and environmental stewardship. Documentation supporting LEED and other sustainability certification requirements is available on request.

Yes — West Contract Furniture has been a trusted OEM manufacturing partner for leading North American furniture brands for over two decades. We manufacture to your design specifications with the quality consistency, finish matching capability, and discretion that successful OEM partnerships require. All OEM inquiries are treated with complete confidentiality.

Yes — we are happy to sign appropriate non-disclosure and confidentiality agreements for OEM and private label programs. We never disclose client relationships or design specifications without explicit written permission.

West Bros Furniture maintains a trade showroom in High Point, North Carolina — open to trade buyers by appointment. For commercial and contract clients, we recommend requesting finish and species samples before committing to your order. Visits to our Hanover, Ontario manufacturing facility can also be arranged by appointment for large-scale programs.

Contact us to arrange a visit or to request samples:
sales@westbrosfurniture.com
1-519-364-7770

Yes — West Contract Furniture works with an experienced network of sales representatives across Ontario and Atlantic Canada through SPECTRUM Furniture Representatives. We are actively expanding our representative network across Canada and the United States.

To find your local representative or inquire about open territories, visit our Sales Representatives page.

We are actively seeking experienced Contract furniture sales professionals across Canada and the United States. Visit our Become a Sales Representative page for information on open territories and how to apply. Contact our Business Development Manager directly:

Adam Hofmann — Business Development Manager
ahofmann@westbrosfurniture.com
519-364-7770